Refund policy
RETURN AND REFUND POLICY
Last Updated: November 5, 2026
Thank you for shopping at lovexelvora. We aim to make returns, exchanges, and refunds clear and convenient for purchases made through https://lovexelvora.shop.
1. 30-DAY RETURN PERIOD
Customers may request a return within 30 calendar days after receiving their order.
For ordinary change-of-mind returns, products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original accessories and packaging where reasonably possible.
These conditions do not restrict legal rights regarding defective, damaged, or incorrectly described merchandise.
2. FREE RETURN SHIPPING
We provide free return shipping for eligible returns requested within our 30-day return period.
To initiate a return, email luke.cina_ower@outlook.com with your order number and relevant product details.
Our customer service team will provide an authorized return destination and a prepaid return label or another suitable arrangement at our expense.
Please do not send goods to an unconfirmed business address. The authorized return facility may be different from our correspondence address.
3. RETURN PROCEDURE
- Contact customer support within 30 days of delivery.
- Provide your order number and details of the items.
- Follow the authorized return instructions.
- Keep proof of return shipment until your request is resolved.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
Include the order number, a description of the problem, and photographs where available.
We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer laws.
5. REFUND PROCESSING
Once we receive returned merchandise or sufficient evidence of its return, we will review the request.
Approved refunds are issued to the original payment method.
Refunded funds typically appear within 3–7 business days after issuance, depending on the financial institution or payment provider.
Any applicable legal deadline for issuing a refund takes precedence over the estimated banking period.
6. EXCHANGES
Exchanges are subject to availability. Please contact customer support before requesting an exchange.
If a direct exchange is unavailable, an eligible return and separate new purchase may be offered.
7. ORDER CANCELLATIONS
If you need to cancel an order, contact us promptly.
We will attempt cancellation before dispatch. Orders already shipped may be subject to the return procedure.
Mandatory cancellation rights remain unaffected.
8. SHIPPING FEES AND TAXES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
For orders of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.
Customers will not be asked to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the total disclosed at checkout.
Applicable sales tax, VAT, and import obligations will be handled according to relevant laws.
9. UNITED KINGDOM CONSUMER RIGHTS
Eligible UK consumers generally have 14 days after receiving an online goods purchase to cancel without giving a reason, followed by another 14 days to return the goods.
Applicable refunds, including qualifying standard outbound delivery charges, will be processed within statutory deadlines.
Certain legal exceptions may apply, including some personalized goods and opened, sealed hygiene-sensitive products.
Our 30-day free return service does not reduce mandatory consumer rights.
10. CUSTOMER SUPPORT
Store Name: lovexelvora
Website: https://lovexelvora.shop
Customer Service Email: luke.cina_ower@outlook.com
Please contact us before mailing a return so we can provide the proper instructions.