Shipping policy
SHIPPING POLICY
Last Updated: November 5, 2026
Thank you for shopping at lovexelvora. This Shipping Policy explains our processing times, delivery estimates, shipping fees, tracking assistance, and lost-package procedures.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Processing includes order verification, packaging, preparation, and transfer to the shipping carrier.
2. ESTIMATED DELIVERY TIME
Estimated shipping transit is 20–45 calendar days after dispatch.
The separate 2–3 business-day order processing period is additional to this transit estimate.
Arrival dates are estimates rather than guarantees. Customs procedures, weather events, public holidays, and carrier operations may affect actual delivery.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available destinations are shown during checkout.
4. SHIPPING CHARGES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
For orders of $30 USD or less, any applicable shipping charge will be displayed before payment confirmation.
No undisclosed delivery charges will be added after checkout.
5. TAXES AND CUSTOMS
Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Where applicable, the seller will arrange or cover these charges.
Relevant sales taxes, VAT, and import obligations will be handled according to law.
6. ORDER TRACKING
Tracking information may be provided after dispatch.
To request your available tracking number or a delivery update, email luke.cina_ower@outlook.com with your order number and checkout email address.
Our customer support team will assist with available shipment information.
7. SHIPPING DELAYS
Customs inspections, carrier interruptions, severe weather, public holidays, or incorrect delivery information may cause delays.
Please contact customer support if your order is late.
For UK purchases, the extended delivery timeframe must be clearly disclosed and agreed before payment confirmation.
Mandatory rights concerning delayed or undelivered goods remain unaffected.
8. LOST OR MISSING PACKAGES
If your parcel is missing or confirmed lost during transit, contact luke.cina_ower@outlook.com with your order details.
We will investigate with the delivery carrier and arrange a replacement at no additional charge or an appropriate refund in accordance with applicable consumer law.
9. ADDRESS CORRECTIONS
Please review your delivery address before placing an order.
If you discover an error, contact us promptly. Address changes may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate packages.
No additional delivery charge will apply solely because an order is divided into multiple shipments.
11. SHIPPING SUPPORT
Store Name: lovexelvora
Website: https://lovexelvora.shop
Customer Service Email: luke.cina_ower@outlook.com